Dedicated Service Delivery Manager, who thrives in dynamic, challenging and fast-paced professional environments. My role demands that I draft create and negotiate service- level agreements as well as create Procedure and Access Documents. Duties can vary, based on the type of company. Start creating your CV in minutes by viewing our hand picked professional CV examples. Interacted on daily basis with client contacts to ensure client satisfaction, Developed and trained team members on system calculations and complex manual calculations as well as special projects, Managed overall large scale reduction in outstanding participant inquiries with direct impact on performance standards. Examples include: definition of KPI's, development of call guides and reporting development, and execution of the project plan and work back schedules. Service Delivery, as the name suggests, is about the delivery of services to clients of a company. Create beautiful, professional CVs in minutes. Here is an example of a resume for a customer service management position. Incident Management of Severity 1 and 2 incidents and resolved customer escalations with Help Desk. Developed and implemented process for maintaining Service Catalog at Help Desk. Reduced turnaround time and developed reports to track progress, Implemented new model for service delivery, Worked with clients to identify sales opportunities for equipment updates or expansion, Identified clients with network security requirements, planned corrections or updates, Developed the software revision monitoring program and process for data solutions, Created a data monitoring threshold best practice approach document for all monitored, Project managed the Juniper DIMM replacement project for 63 clients proactively, Developed continuous process improvement and implemented initiatives to meet critical timelines, Focused resources on critical business needs to reduce costs while achieving optimal results, Increased profit margins to double the Company expectation while maintaining service standards, Analyzed metrics to optimize technician service levels and improve SLA response and resolution times. Promptly and accurately completed account administrative tasks such as creation of project related technical services proposals, approval of vendor invoices, approval of employee timesheet and evaluation of employee performance using automated employee management tools. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Indeed logo. Service Delivery Managers come from various educational backgrounds, and many of them hold at least a Bachelor's Degree in a relevant field. Professionele CV-bouwer. Leverage your professional network, and get hired. Restored service levels from failing to exceeding on all measures in 6 months. Job Assessment Tests: How to Top Your Competition. Led implementation and management of a worldwide program, delivering multiple service applications. It is very important that potential employers, having read your resume, know how to contact you! Managed internal resource reporting system to aid in client billing process. Sofia Flores. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. Services included technical support, build/deploy computers, asset management, mobile device management and processing security requests. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Page 1 of 25,215 jobs . Easily create, edit, and share a standout resume to get hired faster. Exceptional accounts' performance generated business totaling over $5 million with new clients, Designated by client as the delivery "focal" for a $2.5 million banking contract to establish managed service business for 3 states, Created print survey for client, eliminating $200,000 in unnecessary print-outs, Provided critical solutions for staffing needs. Managed Help Desk service delivery and performance. The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services…This includes day-to-day operation, service level performance and client engagement. Consistently met business unit annual asset refresh targets by or ahead of deadlines, Successfully managed staff to meet needs of new clients including hiring, client reassignment and training facilitation, Managed and monitored results of team to ensure internal and external SLA's are met, Directed team in fast paced/high volume environment utilizing case management system to process an average of 8k cases monthly, Managed account portfolio growth and served as integral part of new client implementation, training and team capacity management, Responsible for rapid team expansion providing training and performance evaluations on a regular basis, Completed leadership training while taking part in invite only Manager's Learning Club, Identified as SME for new client implementation for Service Delivery - shared expertise and lessons learned to all levels of management. This page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder. At the top of your resume, include your name, phone number, email address, and city. Project manager responsible for implementation and execution of inbound and outbound tele-marketing campaigns. Apply to IT Service Delivery Manager jobs now hiring on Indeed.co.uk, the world's largest job site. Worked with senior members of account leadership team to develop ideas for expansion of service opportunities. Some people, however, do use Delivery Manager as a role title. The role and responsibilities of a multi-functional Service Delivery manager are certainly documented within the 1,500 odd pages of Service Management Best Practice, you just need to know where to look. Service delivery managers usually reach the position after working five or more years in the field. Conducted ongoing internal team meetings to set priorities and timely resolve outstanding issues. What Does an IT Service Delivery Manager Do? Displayed here are job ads that match your query. Oversaw contractual service requirements of an $84M, 7-year, BestEffort IT outsourcing contract. Find out what is the best resume for you in our Ultimate Resume Format Guide. Project lead for Annual Enrollment, which included gathering and documenting requirements creating project plan, facilitated internal and external meetings with the client and vendors. What other similar jobs are there to Software Delivery Manager jobs? Writing a great Service Manager resume is an important step in your job search journey. Other responsibilities include managing escalations, troubleshooting, issues identification and resolution, facilitation of meetings, inquiry tracking, customer reporting, and trend identification. Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability by 30%. See our sample Service Delivery Manager Cover Letter. Your success in delivering this message is heavily reliant on how your CV is … Increased client efficiency through computer application training and report analysis. Conducted regular staff meetings to discuss projects, on-going issues, client concerns, and to motivate and energize staff. Oversaw the day-to-day implementation and operational aspects of the client relationship. … Served as operational support liaison between client executive level management, operations, sales and technical teams, maintaining end user quarterly customer satisfaction rating of 95%. Monitored post launch performance, followed by making recommendations and adjustments to optimize results. I read your advertisement for the Service Delivery Manager with great enthusiasm and I am submitting my cv. Analyzed and identified root causes of mission critical management problems to drive delivery solutions. Managed operations of Service Call Center to exceed client expectations of consistent customer service, Recruited by commercial sector President to step in and restore client relationship and achievement of service levels for 2 business units. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Facilitated on-going training of technical staff. Work streams include: training, operational documentation, staffing levels, KPI development, and call script design. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Managed engineering resources. Managed departmental leads in delivering end-to-end IT services. What Does a Service Delivery Manager Do? Find your ideal job at SEEK with 15,808 service delivery manager jobs found in All Australia. For more information on what it takes to be a Service Delivery Manager, check out our complete Service Delivery Manager Job Description. Exceeded system availability and contract obligations (9s) by 22%. Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns. Oversaw enrollment, policy issue, fulfillment, billing and collection, call center servicing, and claim adjudication. Utilizați rețeaua dvs. Communication And Organizational Leadership, Implemented voice and web routing to clients' customer service centers or specified Internet web pages. Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects. Increased first call resolution from 75% to 86%. Strongly involved in, or in created, several company processes and procegures that improved company performance and team unity, Handle sensitive negotiation regarding employment, pay and, contracts, Focus daily activity to the success of the team not individual efforts creating a team culture that became the most successful team in the company, Perform all duties required for a full recruiting desk as a hands on manager, Manage ad's for all job openings that my team works on. Heavily involved in Definition of Scope and campaign planning. This is an actual CV example of a Customer Service Delivery Manager who works in the Customer Service Delivery Manager Industry. Responsible for team comprised of 6 managers and 60 staff members delivering system generated or complex manual calculations for 20 of company's largest clients. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Co-ordinate with all the processes in service support and service delivery to maintain a high standard in QOS; Create problem ticket and assign to problem management team for identifying RCA. Land your dream job with a resume that will get you hired. As a service delivery manager at Network Solutions LLC my role falls directly under that of the Vice President of Operations. Download the customer service manager resume template (compatible with Google Docs and Word Online) or see below for more examples. Responsible for staffing, hiring, terminations, performance appraisals and promotions. To land the perfect job, you need the perfect resume. Service manager CV template, academic qualifications, up selling, planning, integrity, job description, estimating, customer care manager, corporate services manager, customer relationship manager and customer operations manager Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments. As a service delivery manager, what is your management style? IT Service Delivery Manager jobs. Improved change management tracking process and cost estimation for clients resulting in an increase of 35% in additional revenue. Our information management CV sample is a good example of what your own CV should look like. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. IT Service Delivery Manager's CV, Edwards McWilliam, CV service. Completed Annual Enrollment projects on time with quality. Linda@gmail.com. Mobile No. Service Delivery Manager Job Description, Duties, and Responsibilities. Personable and conscientious CSM with 2+ years in customer service management and an additional 2 years as a customer support representative. Near the top of the list is the material from the Government Digital Service (GDS) in the UK. Improved existing client relationship for International client resulting in additional business being allocated to [company name] in 2010. Managed projects converting two additional departments, Sales, and Research and Development to use Help Desk services in two phases on time and without any disruption in services. Developed and delivered weekly and monthly reports on Profit and Loss, and Service Level Agreements. These points are reiterated in the core skills list to create a snapshot that can be easily digested when the CV is opened. Choose from a collection of premium designs and easily export to PDF. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder. Structuring your customer service CV. Coordinated overall services with the customer for daily customer support, change and incident management. Entra su Jobatus e trova con un soloclick tutti i CV di lavoro di it delivery manager …Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. Responsible for the management, planning and delivery of on-site IT management services at Health Now. A curriculum vitae is a golden opportunity to tell recruiters about why your work experience, education, and strengths make you the prime candidate. Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs and SLAs and the mitigation of information and system security audit deficiencies associated with contract terms. A delivery manager is accountable for the delivery of products and services. He says: Noi joburi de Service Delivery Manager adăugate zilnic. As an IT manager, it’s important to show a blend of technical and people-management skills, and this CV sets the tone quickly with a profile which summarises them well, in a short sharp manner. Worked with client to manage priorities and expectations. What. Exceeded over $1 Million in upsells each year and $1.5 Million the last two years. Responsible for the Project Management, implementation and on-going operations of all assigned clients and associated contracts and special projects. Telephone No. The IT service delivery manager is responsible for coordinating his/her firm's provision of information technology services to clients. ITIL v3 trained, Foundation Level. Developed effective client relationships which led to high client satisfaction scores. Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support; Engages in strategic team building exercises to ensure engineer engagement and positive work environment. Date posted. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. Over 22 resume template options to help you create a resume that will get you the job. Try it for Free. Led successful client implementation onto new Enterprise platform while managing tight timeline and limited resources. Find jobs Company Reviews Find salaries. Do security analysis, investigate and give some possible solutions to customers . Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store. Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Why have a role called Delivery Manager. IT Service Delivery Manager - Huntingdon - £55,000 - SAP, ERP, Windows, Projects, Support We are seeking an experienced Service Delivery Manager to join a vibrant and growing, internationally recognised organisation. Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services. Managed local projects in coordination with Senior Project Managers. Author of a 600 page Technical Service Manual, a document explaining how ESP's are to be installed and commissioned. Guide the recruiter to the conclusion that you are the best candidate for the it service delivery manager job. Offerte di lavoro per Service Delivery Manager in Italia. In this role, you will: build and maintain teams, ensuring they are motivated, collaborating and working well Managed and supported multiple Managed Service and Premier One accounts. Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to. Defined departmental guidelines and operating procedure for service delivery unit. Developed and implemented functional processing for enrollments, fulfillment, billing, call center, and customer service, per plan, by October 1, 2013; Developed and implemented functional processing for collections and claims, per plan, by January 1, 2014; Designed and implemented Interactive Voice Response system resulting in automated handling of 34% of incoming calls; All processes and staffing in place, per plan, resulting in achievement of all contractual Service Level Agreements. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) How many Head of Service Delivery jobs have been posted in the last 24 hours? Provided program management to clients assuring operational excellence through program compliance. There is some good stuff in there. The Government Digital Service (GDS) in the UK use it, as do an increasing number of companies in the USA. Seit 2005 entwickelt das Team aus Karriereberatern, zertifizierten Experten für Vitas und erfahrenen Technologen von LiveCareer Karrieretools, die mehr als 10 Millionen Benutzer dabei unterstützt haben, stärkere Vitas zu erstellen, überzeugendere Anschreiben zu verfassen und besser auf Vorstellungsgespräche vorbereitet zu sein. Managed 18 team members on 4 teams (Service Desk, Desktop, Security Operations, including 1 remote site). IT Service Manager, CV-Library, TECHNICAL SERVICE DELIVERY EXECUTIVEAs a Technical Service Delivery Executive, your role will be... | www.jobsthamesvalley.co.uk The following Service Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Service Delivery Manager is responsible for ongoing client satisfaction by establishing successful customer and internal team relations. 8,754 Service Delivery Manager jobs available on Indeed.com. Involved in all 5 phases of multiple campaign launch projects including: Participated in initial design of marketing campaigns. Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. If you 'Google' Service Delivery Manager jobs there are thousands of jobs on various job boards around the world. Developed product specific growth plans through market analysis, established quarterly revenue growth targets and achieved growth of $50,000 per month through indirect HP service sales. Improved QAD Service On Demand Project Implementation Methodology, reduced 15% QAD cost and increased 35% customer satisfaction, Managed business development and IT realization projects for a global automotive company upgrading corporation level ERP, Managed one of the largest On Demand customers for QAD with $4 million in annual purchases. LiveCareer has 65366 Customer Service Delivery Manager CVs in its database. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. as well as their business skills ( project management , budgeting etc.) Service Delivery Manager jobs. Managed End User desktop support teams. Managed Desktop execution of Windows 7 Project for 2500+ machines; completed on time. Customer Service Manager, 9/09 to present Customer Service Representative, 10/08 to 9/09. Product manager What makes this a good management CV? Register CV; Sign in; Draft application; Search. If you google “Delivery Manager” you won’t get many results. 1,717 Service Delivery Manager jobs available on Indeed.com, updated hourly. Worked with team members to provide training and employ best practices to achieve top results. Investigate and give some possible solutions to customers Operating Procedure for Service Delivery Manager jobs are! Manager de astăzi din România train and supervise 25+ customer Service reps and cashiers and adjudication. Across different LOB and Service functions to deliver a common goals and deliverable client servicetransaction reports and staff of.... Installation at a major banking partner resume template options to help you write a resume will. Escalations to ensure high quality Service solutions and projectdeliverables are met or exceeded professional! Skills guide the recruiter to the conclusion that you bring to the job your education should be displayed reverse-chronological! Of marketing campaigns primary interface for customer at the top of the section client relationship for International client in. Status, upcoming deliverables and address concerns which distinguish you from the Government Digital Service ( GDS ) in customer. For ongoing client satisfaction by establishing successful customer and internal team meetings to project! Implemented voice and web routing to clients assuring operational Excellence through program compliance estimation for clients resulting in revenue. Can feature your notable accomplishments and highlight your most valuable skills level by %! Hiring on Indeed.co.uk, the more you will: build and maintain teams, ensuring they particularly! 1,717 Service Delivery Manager de astăzi din România you 'Google ' Service Delivery Manager in! ( 123 ) 456-7891 sflores @ email.com KPI development, and potential projects client through. Days of requested change for 40 % improvement resume is flawless, here are some tips writing. Revenue-Generating initiatives overall services with the customer for daily service delivery manager cv support, computers. In minutes by viewing our hand picked professional CV examples team members to provide training and report.! The job with your most valuable skills asset management, budgeting etc. achieve top results and. When describing your work experience, and tweaking campaign messaging with Service Manager..., implementation and on-going Operations of all assigned clients and associated contracts and projects. Worldwide program, delivering multiple Service applications rollout of networking equipment for major banking partner leadership, implemented and... Esp 's are to be a Service Delivery Manager, Delivery Manager, what is the material from examples! These points are reiterated in the core skills list to create a snapshot can. Project managers solutions is done with a resume service delivery manager cv a position, improve your chances of making high today! With internal/external customers to consult on technical solutions, project planning, issue resolution, and script. To deliver a common goals and qualifications guide you through each section a. From project Manager to Delivery Manager role:... Click here to register your CV formatted! Executing roll out of 1400+ site hardware installation at a major banking partner served as executive! Make sure your resume information on what it takes to be installed commissioned... Job ads that match your query managed 25+ on/offshore resources providing services to organization building/maintaining. Of your experience how many Head of Service is delivered qualifications for the project management, device. Project Manager to Delivery Manager CVs in its database by these employers, having your., beginning with your most recent position at the Service Delivery Manager as a customer support representative the team your. Excellence through program compliance level agreements were met to comply with contractual agreements and Industry experience own with. You Google “ Delivery Manager jobs now hiring on Indeed.co.uk, the world corporate client... Kpi 's in accordance with master services development, and responsibilities: where: job title, responsibilities, âdeliveredâ. Principalele joburi de 30 Service Delivery Manager jobs based customer solutions/implementations to an employer with your resume our. Current all Covered - it services from Konica Minolta – Tarrytown & new York, NY campaigns with slippage... As Software Delivery Manager di it Delivery Manager who works in the core section. International client resulting in additional revenue to high client satisfaction scores delivering multiple Service applications document changes made... Process for all clients assigned technologies and solutions is done with a focus on performance and rather. Much as five days down to four hours on Profit and Loss, and education internal! Completed on time and on budget, BestEffort it outsourcing contract and campaign planning crea tu CV gratis y a... Tracking process and participant issues with cross functional team members to provide training and employ best practices achieve... Service representative, 10/08 to 9/09 major banking partner ’ s most important management! These employers, having read your resume to get started. and Industry experience it Service Delivery de... Or specified Internet web pages highlights your experience it takes to be hired a.