Managed budgets for external professional services and internal development work enterprise-wide for all IT Mediation projects. Created project plans encompassing all phases of delivery, from requirements through completion. Delivered business requirements for an electronic delivery application for statements and confirmation. standards. The Manager, Software Engineering is hands-on; serves as the technical leader for development…Laser-focused on delivery with strategic-thinking, collaboration, facilitation, negotiation and motivational skills Able to serve as evangelist of the technical designs, guidelines and principles… 3.5 Promoted and enforced the use of sound and practical project management methodologies. Interfaced with numerous teams across enterprise IT division, providing end-to-end project management. Worked with cross-functional teams to establish comprehensive business and functional requirements and translated them into business functional specifications. Participated with Change Management in documenting business requirements and obtaining sign-off approvals. Developed a training program around "people-skills" in a competitive marketplace to provide a level of customer service exceeding expectations. Handled monthly inventory, customer service, and extensively filed paperwork. Reported weekly to BAC PMO with concurrent reporting to LOB management. Spearheaded the creation of the pilot Agile project team for IT and then led the expansion throughout all IT. One of the most important skills for Service Delivery Managers is communication. %PDF-1.5 Developed strong relationships with various business units to evaluate requirements and identify / implement solutions to meet growing customer base demands. Maintained project task lists and Business project request log on SharePoint site. Partnered with IT Delivery PMO and Development Project Managers, ensuring Delivery team projects were completed in accordance with expectations. Maintained excellent business relations supporting various W customers including FDW, CTDM, ECRIS, BASEL, and CLPR. In this position, you will oversee all technical matters companywide and manage our technical support team. Managed high visibility and critical IT projects associated with PeopleSoft initiatives for Finance, HR and Administrative Services. Implemented the new IRS Carryover Provisions for over 70,000 participants enrolled in the Health Care Flexible Spending Account. Developed strategy to outsource application development and support. Trained a new Technical Delivery Manager regarding SCM projects for the integration of Merrill Lynch. Established and maintained relationships with business partners to partner in service delivery excellence. Managed multiple Application teams with diverse development methodologies (SCRUM, Waterfall, and mixed). Implemented new IT service delivery and support processes following ITIL-based corporate guidelines. Managed resources that met project demand and overlapping releases driven by technology and business partners in Minneapolis. Communicated and coordinated loan boarding with business partners and stakeholders. Coordinated enterprise network changes to allow legacy Business Partners to connect to the corporate e-connectivity zones. They must follow up with consumers to ensure that the goods delivered are what the consumers ordered and that they meet their functionality needs. Organized CIT and SIT testing and worked with our QA leads and Project Test Managers to escalate any unresolved issues. Upon completion, the research led ESI to a number of important conclusions. Managed workflow, shift-scheduling, on-call rotation, and single point of contact for Windows and VMWare services. Owned the transformation and adoption of new software into business units. Utilized a Customer Relationship Management (CRM) Excel spreadsheet which facilitated networking and created employment opportunities for professionals in transition. Implemented teams ITIL processes, such as Incident, Problem, Change and Release. Analyzed as-is and to-be state, denoted current and Performed duties and tasks of resource planning, project planning, environmental planning on the project. Provided Project Management according to PMI standards: initiation, planning, execution, controlling, and closing for network migrations. Served as Technical Delivery Team Manager for regional Oracle database administrators supporting ERP applications. Implemented data transformation logic using B2B DT 8/9 for converting data between formats using XML canonical representations. In today's compartmentalized organizations, a lot of communication takes place between different teams and … Established Software Development Practice with standards for technology, project, and systems development methodologies like DSDM and SCRUM. Managed integration of BOA's Derivative Order Management System with the Equity Derivative Risk Management Tool. Involved in JAD sessions with the Business partners to get the exact business requirements. The Delivery Manager has a clear purpose: “getting stuff delivered”, as Marty said. Worked daily with various IT and Business teams to provide effective solutions to correspond with the clients' enterprise architecture direction. Job security. Corrected leadership and service delivery deficiencies in order to improve organizational performance to an acceptable level. Created support team, XBS Divisional Metric Reporting, XBS server environment and integration of Application and Infrastructure frameworks. Managed several teams of developers and infrastructure resources to support each project. Led multi-year Portfolio- and Program-level Product Visioning, Roadmapping, Release Planning to ensure successful execution and delivery of best-valued projects. Demonstrated significant client interactions skills, problem solving and flexibility in a very demanding implementation environment. Led implementation and management of a worldwide program, delivering multiple service applications. Possesses good knowledge of different software systems, client/server architectures and various compatibility require… Performed; configuration, change, problem, and incident management in accordance with the ITIL framework. Initiated and managed quality drives, process improvements (cmmI), change management and staff development. Get instant access to online training for these in-demand Delivery Manager skills. Coordinated development of mobile as well as desktop authentication and screen functionality. Used Clarity for project / resource management. ���UoY��JgI�~DY=��c@5��n@4|u ��� ��V 2����5�&��e=����M. Service-Oriented J2EE design, development was thoroughly modeled with examples and scenarios. Led strategic application development team to design new RC4 solution and deploy to all end users globally. Conducted forward-thinking research with expert consultation to determine supplier capability. Training and development of Client Service team in terms of technical knowledge and corporate etiquette's. Hired and provided technical supervision of sub-contractors building racks, running cables, installing hardware etc. 1 0 obj Designed applications utilizing various technologies including: HTML, XML, Java, Java Server Pages, CSS, and PHP. Some examples include knowledge of programming languages, design programs, mechanical equipment, or tools. Implemented new Facets Voluntary Dental & Vision benefits for both Group and Consumer Direct markets working with vendor Davis Vision. Worked as a SAP Technical Delivery manager with the major focus on ECC6, SAP Bl and SAP portals. Created business process re-engineering teams and developed a transitional roadmap from current processes to ITIL practices. Ensured authorized Medicaid payees received appropriate payment distributions in accordance with client contracts. Facilitated communication between stakeholders and SMEs. Initiated automation of convenience check payment processing and provided project management oversight. The role will focus heavily on Cyber Security and you will be responsible for Technical Delivery of Security projects across both the Banking and Securities arm of … Managed the purchase of a SQL Server and Web Server. Designed and developed an enterprise UI framework utilizing XML/XSL/AJAX technologies. Identified new projects, scheduled meetings, took meeting minutes, and acted as liaison between SMEs and customer. Assisted with resource planning and assignments as well as the recruiting & hiring process and progressive discipline. Achieved consistently strong Resource Engagement metrics balancing temporary requests for UNIX expertise with ongoing customer commitments. Led matrix teams of people responsible for strategy and development, including systems and application development and vendor management. Reported project performance, created data mapping diagrams, monitored vendor performance & performed ETL activities. Delivered defect free code by working with our internal QA team to plan testing activities. Matched infrastructure to business applications, developed and managed customer/business relations, and assumed overall responsibility for the projects. Created as-built documents for product installations using MS Word, Excel, and Visio as necessary. Interfaced with customers and other support teams to coordinate process improvements and implement tools to monitor and manage network and servers. Worked in an independent environment while corresponding with corporate and my Operations Supervisor at anothersite via email and phone. 4.3. This typically involves analyzing the workplace to detect services that need improvement. Led the implementation of Microsoft Sharepoint and GoToMeeting/GoToTraining applications as well as gave trainings to users. The high level of interaction with clients, employees and management along with the variety of skills required make being a service delivery manager a fit if you're an … x��\[o�6�~`��c�x��%����lv��>��ٖ/��������V%�RI��&H�u�X��bQ��N��MsՉ~x��뚫��Z|{q|����?��?7�����?����ϟ�Nj�o�����B\ܼ}#E������_hq��>�ǟ߾�������}����7gy��?JU�(�2+�� �S�Ynĩ}��_��o��dIJ�*++#LQd�BU��r����[sۖ��Q�����O��x�3���O_?��:�&�Ό��^�#�qA�~`�i\���a�v�W���������{�?ӻ�b�w?5��ݶ����`��*��蟏�a�LM�Uae������?3��a_���z�����x'�Ÿ���u�3��ƽ�ܫ�b�}_�ڧ@-�J�mM�Y#d���yV*�ћ?1ӣ����P�,���� z?����ܺ?�>ws/l}^�?�~l�q�W�?yn�_��$���������=?Sp��ܔ�gut��R��^�G�=��V�[�m�����ث^�ͤ ��O������GRT%y������t�������Dw,@�?ze��s�ߥ���s�d���7D��U��y�#���e�=��� ��ܵ�V ��z���i��^V�C���p�W�v��ݝ������~���6R�?�G�xt�N�Q�����n�s�^���'������.�w���$�m5j�*�������g��[.�ۛQi�,^��� Managed proof-of-concept efforts with various 3rd party vendors by researching products through a structured comparison analysis. Mentored other leaders in project management, financial and human resource areas. It describes the person in a skilled, multidisciplinary team whose is concerned with is enabling that team to deliver value. Santosh is seasoned IT Professional with 14+ years of experience in application design, development and delivery including automation Understanding of onsite-offshore model and have knowledge of work plan, transition, distribution and delivery by working with the client, handles a team of technical people. Deployed ITIL Incident and Problem Management best practice frameworks. Introduced ITIL framework, and integrated Service Lifecycle planning into existing practices to achieve our IT Service Management goals. Acted as liaison and gatekeeper between all functional groups. Created and use a Linux server to copy DCP content through command line coding. Planned and organized operations change over to an ITIL model. Managing a team of developers … Apply to Service Delivery Manager, Senior Manager, Technical Program Manager and more! Received several Spirit Recognition Awards and Sprit Points from business partners, management, and peers. Implemented development SDLC standard practices, guidelines & roadmaps for technical architecture and designs, coding standards and best practices. A hospitality management program would have assisted the manager in obtaining restaurant management skills, in the same manner; the manager is the one who is responsible for educating and training their employees. Used best practices in project management methodology while managing an $18M infrastructure project from design completion to implementation. Planned and delivered several large-scale initiatives for a newly formed consulting unit focused on implementing data warehousing and client/server infrastructures. 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Managed the application and data architecture teams for project development and implementation, reports and budgetary responsibility. Led the local team through achieving Capability Maturity Model (CMM) level 3 as part of a nationally coordinated project. Understands different programming languages and ability to solve problems in coding, testing and deployment. Developed service level risk management agreements and disaster recovery plans with the Line of Business. Assumed additional responsibilities from another team member to improve overall client satisfaction. Developed tactics and technical solutions that addressed vendor / customer relationship issues and financial management. Produced development schedule, integrated WBS with overall PMO schedule with multiple PM's. Followed Waterfall methodology and tracked project progress using MS Project. The Technical Delivery Manager will be responsible for control of critical client based projects, client liaison, including pre-sales, analysis, cross functional development and systems integration projects for Company. Achieved all service delivery objectives with full ownership of budgetary and financial accountability. Led Storage team responsible for technology selection, storage management, back up/restore, and capacity/performance for mainframe and midrange systems. Achieved an average vendor cost savings of 15% through SLA compliance via ongoing quarterly vendor scorecard reviews. Provided management level PMO services to the project delivery teams within the Commercial IT unit of the bank. Dec 2018. Partnered with peers in Minneapolis, prioritizing business objectives, optimizing team productivity. The ideal candidate demonstrates sales orientation, customer service skills, courtesy, excellent … Steered efforts towards integrate AT&T application development projects, outsourced staff, and processes into IBM. Reviewed mapping Specs for Data extraction and coordinated with ETL team for data loads. Implemented and enforced SDLC and SOX compliance processes. Drafted phase specific documentation - PTO, Deployment Plan, Risk Management Plan, and Contingency Plan. Partnered with 30+ teams across the globe to deliver solutions to drive business requirements to achieve viable global solutions. To be an excellent restaurant manager, he also needs to be a good educator and formulate few procedures and policies. Maintained, built and created relationships with internal customers, third party vendors and senior management. Supervised and provided direction for six technical direct reports regarding network activities. Directed and Managed the Midrange Software Services organization that provided centralized Unix System Administration, Systems Engineering and Database Management services. If the customer is unsatisfied with the product or is complaining about certain … Don’t just say you’ve got the skills––prove them. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage team performance, track finances and control the quality of service delivery. Job satisfaction. 3.8. The operations manager is in charge of delivery management. Without communication, everything else fails. Managed the entire System Analysis, Development, QA and Deployment teams and processes utilizing various technologies applying DAMIC implementation methodologies. Pursued and secured new business by developing and proposing business and technical solutions to prospective clients. Developed process to monitor/record business continuity activities and vendor management contracts. Directed and lead project of Windows NT 4.0 upgrade or decommission of 347 servers. Exceeded quality and ISO certification contractual requirements for major enterprise clients *Led Operating Model and Organizational Structure redefinition initiative. Managed a team of 20 software developers supporting the enrollment and eligibility applications for TennCare. ��{��8{�k�3|?��~��E׸���$y Implemented solution using SharePoint Publishing, Content deployment, SharePoint hosted apps with React JS, JQuery & REST. Validated monthly invoices to North American Nestle business units from BT. Implemented planning, procurement, and rollout of ETL Ab Initio application. 50,142 Technical Service Delivery Manager jobs available on Indeed.com. Coordinated development with third party vendors to coincide with BellSouth infrastructure. Managed technical projects for system enhancements on Mortgage Collections System with JAVA front-end and a DB2 database back-end. Supported data security architecture and design of the IDW (Integrated Data Warehouse). 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Directed developers, testers, business partners, and process designers from concept to implementation via Six Sigma Managed portfolio of multiple projects responsible for overall execution, financials, and resource allocations. Enhanced existing charge back model, reducing time by 96% for resource allocation associated with product launch. Delivered Enterprise wide Marketing Resource Management system that provided the framework to expand marketing initiatives by 50% without additional resources. Transitioned from MBNA to BAC, taking on three new deposit platforms, each with approximately 30 applications with Affinity impacts. Used MQ server queue data will be pulled and funds will be wired through Federal Wire System. Collaborated with the team of geographically diverse Analysts and Business Owners on the SOA architecture design and business process flow analysis. Supported and enhanced decision support and data warehousing systems utilizing Oracle on several UNIX servers. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. For example, a service delivery manager working in a bank that experiences long queues may advise the bank to adopt mobile banking systems so customers can transact from their … Analyzed business requirements documents, providing feedback and modifications based on user needs. Delivered a global employee portal for a 90,000 user base, leveraging proprietary SaaS portal framework; released … Managed Teradata plans to move existing Teradata data warehouse environment from NC data center to AL data center. Managed SharePoint docshare site for executive dashboards and steering committees, project plans, technical designs, implementation and migration schedules. Worked with Line Of Business on Business requirements gathering and creation of gap analysis, risk management plan. future business requirements. 4.5. Reduced communications cost and increased bandwidth by utilizing existing infrastructure. Trusted Advisor to the Global Sales Executive Suite. Performed Project Management of migrations of outsourced customers onto infrastructure network so that they could be proactively supported. Engaged and developed relationship with leaders across organization to understand functional business requirements and identified opportunities for growth. Being a good team member: The truth is that restaurant … Used Clarity and PCM to manage project plan and project budgets respectively. Participated in weekly Change Control processes to manage infrastructure change risks. Worked in Servicing Portfolio & Analytics Reporting group assisting Technical Delivery Manager to ensure project deliverables were on target. <> Managed team and organization compliance to PMO processes including project audits. Implemented hybrid Agile/Waterfall development methodology Aligned QA with development. Career Paths for a Technical Delivery Manager, Information Technology Technical Services Manager Skills, Senior Information Technology Manager Skills, Vice President Of Information Technology Skills, Information Technology Technical Services Manager. Facilitated release planning readiness activities including product vision, backlogs, and sprint planning events. Created project schedules, led project meetings, liaison between end customer and EDS business analysts and developers. Created a Project Management Office and achieved SEI-CMM Level 2 maturity rating in 1998. Fostered and maintained positive rapport and good relationships with customers to ensure processes were integrated to support customer Service Level Agreements. Worked in multiple roles as Developer, TDM, application manager, project manager, product owner and scrum master. Developed cost models for recovering expenses from Business units which led to a service catalog. Latest reviews from 4 Delivery Managers surveyed on SEEK. Generated required documentation to facilitate validation of the applications and managed the applications through the validation process. Cycle methodologies, Waterfall, and implementation of Master data management on development & servers... Offshore delivery of enterprise-wide technology and engineering team responsible for producing the weekly status meetings, performed data modeling and. And PCM to manage infrastructure Change risks useful role than the Scrum Master role management consultant American! 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