Promptly responded to incoming calls and accurately created detailed tickets to be escalated to specialist when needed. Provided technical assistance to computer system users. IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. IT Support Technician Resume. Below is a general job description: The information technology (IT) … IT Technician Resume Example The following is an example of a resume for an IT technician. Provided complete technical support and guidance to users for all software and hardware. Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems. Provide support via telephone, hands-on and remote access software (Remote Desktop/Remote Assist) to end users by locating and resolving hardware, network and software issues. Program Jobs using Xerox Make Ready and Konica Minolta and Fiery SeeQuence Impose/Compose. Repaired, configured, software installations of Windows XP, Macintosh, Repaired Windows based issues including virus removal, spyware, root kits, Documented information problems or issues within a ticketing system, Provided remote and onsite support for PC’s and Macintosh, Installed, configured, and maintained Windows 7, Support Windows 7, HP, DELL, desktops, laptops, Monitors, Enterprise support Windows XP, Macintosh OS X desktops, laptops, Troubleshot and resolved desktop, network, and systems issues Extensive use and training of Windows XP, Windows 7, some Mac Os and, documented help desk tickets/resolutions. Desktop Support. Installed and updated GPS systems for ambulance maintenance to ensure accurate, Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers, Remedied customer computer hardware/software issues utilizing background knowledge and SOPs, Created and completed projects in order to bring our department to a higher standard, Developed and trained current and new technicians in new and current processes, Wrote network and hardware change managements, and efficiently completed, Administered GPS and Fleet Maintenance software solutions, Conducted training sessions on use of R.A.S. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software, Managed inventory of new computers VivaDesk tracking software, Assisted clients on requested password issues and reset requests with Active Directory in a hosted environment. Assisted in discovery, research and resolution of technical issues. However, you can be sure that he/she will … The work experience section should be the detailed summary of your latest 3 or 4 positions. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Perform technical troubleshooting on enterprise desktops and laptops. Setup and manage smartphones as well as coordinating global coverage for travelers. Summary. Regularly provided technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation. Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed. Coordinated with departments to replace outdated equipment and performed, Provided level 2 technical support on-site and by remote desktop assistance, Imaged computers and installed software for end-users utilizing Altiris, Trained other IT team members and end-users by creating documentation and by providing demonstrations. Quickly learn to master new technology to better provide outstanding support to the associates. Enhance system performance via random access memory (RAM) upgrades, disk defragment, and scrubbing hard drives. Installed and configured Cisco IPphones, Switches and Routers. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications … Provides varied tasks relating to the direct support of end users of instructional technology systems and services for both classroom and public event purposes. There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. Set up and maintained the operations of all computer systems and other technologies. System Backup End … Perform the role of System Administrator for the Head Start program, ensuring the security of data in the ChildPlus Software database. Documented end-user interaction using Remedy. Working closely with software suppliers to resolve operational issues. Managed technical equipment: Supported 60 office employees and 100 plus field workers, Tested and evaluated new technology and equipment, Troubleshot system and network problems at headquarters and worldwide campuses, Diagnosed and solved hardware issues such as printers, desktop/laptop machines including Macintosh. Possesses a thorough knowledge of computer hardware and software applications. Your technical support resume … Assisted customers with antivirus program installations and virus removals. It Technician Resume Examples IT Technicians maintain computer systems, provide technical support to clients, and teach clients the basic skills needed to operate newly installed programs. All rights reserved. You know that classic elevator pitch in … Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency. Support plant as necessary on a 24-7 basis to limit system down time. Every business has technology needs in the globally-connected world of the 21st century, and IT technicians keep everything running … Scan/Print GIS maps using Oce Color Wave 600 printer and Oce TC4 scanner. Coordinated with the Facility's Department for all ITS work performed, including coordination of pathways, IDF/MDF port availability, moves adds and changes etc. At first, having a help desk resume doesn’t seem too similar to a job in IT. Installed and tested over 100 computer systems, displays are related equipment throughout Broadmoor Hotel in two days in preparation of the 28th annual National Space Symposium and Cyber 1.2. It Support Technician Resume Examples. Installed and managed the Domain controller, File Server and Print Server. In-Plant communication device such as desk/cell phones, pagers, and radios, Mobile Radio Terminals, Plant networks. Representative Network Support Technician resume experience can include: Considerable experience in Information Technology… Provide first level store systems support for the company's backend applications and devices. Other duties as assigned by immediate supervisor. Provided technical assistance to customers on inbound telephone tech support calls. Devised a no cost solution to run multiple question and answer sessions during the symposium saving the foundation over $2,000 from unneeded equipment. Understanding of Military terminology and Army Training programs. Telecom IT Support Technician Resume Examples & Samples. Installed selected software, maintained proper security levels and access rights. Teams work together to … Performed regular system backups and recovery procedures, closely following SOPs to ensure system security. Diagnosis of desktop, application, networking and infrastructure issues. Provide status reports on active problems by documentation within HP Service Manager ticket system. Provide desktop support for over all users by phone, remote control or in person as needed to minimize downtime. Participated in the migration of the Microsoft Exchange database from on-premise Exchange 2003 host to an external host. Student Help Desk Technician (2015 to Present): Provide networking/desktop support and perform mainframe and account-maintenance tasks. Supported desktop, laptop, server, peripherals and LAN, Installed new systems using Enterprise network imaging, Managed IT equipment depot and shipping for East Coast Region. Researched and replaced faulty motherboard with comparable models when an exact replacement couldn't be found. Responsible for testing new FIPS encryption on the [company name] drives. Our guide and IT support resume example will help you create a resume for your next career move. Worked with third party vendors to purchase, configure and deploy servers, switches and software for construction of two new buildings and remodeling of four existing facilities. Click here to read more, Home: 000-000-0000 | Cell: (555) 987-1234. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Participate in … Managed users access to building doors, Websites(Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc). Recruiters do not spend a lot of time on a resume. Replaced faulty hardware: RAM, PSU's and hard drives. Respond to end user requests and troubleshoot issues. Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec 2012. Provide exceptional customer service while responding to phone, e-mail and online requests for technical support; Represent the customer … Re-image computer hard drives using Clonzilla software. Install, configured and cable all networking equipment within the environment (configured VoIP phones and Netgear port switch, ran all cabling to the cubicles and offices and installed the wireless routers. Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Expanded wireless connectivity using secondary routers, and signal repeaters. Used remote access to perform troubleshooting when needed. Help Desk Support, Database, and Switches represent a very decent share of skills found on resumes for IT Support Technician with 25.15% of the total. Built, designed and configured portable servers which enabled students to experience hands-on computer networking using Server 2008 and Active Directory with and without VMware. Perform imaging, driver updates, and system restores on request or as required by corporate policy. Utilized Active Directory, System Management Service, Path Manger, Print Manager, Remedy, Lotus Notes Net meeting, MS Outlook, Cisco Phone Manager, Message Manger, Notes 7.5 Chat. Responsible for handling all call through resolution in a timely manner. Performed on-site visits of Graham Partners portfolio companies in an effort to identify and improve on current information technology systems. IT Technician Resume Examples & Samples. Walked customers through step-by-step process for troubleshooting hardware issues. Running category 5 cable throughout the building and installing RJ-45 jacks to add to existing network, Overseeing employee training in Microsoft Office, Lotus, Adobe, and WordPerfect, Provide a high level client support for computer and laptop end-users, Analyze technical needs and install, monitor and maintain end-user workstations, PC hardware, software, and network devices such as network printers(HP, Kyocera, Sharp), Cisco routers, Cisco switches, wireless access points, Utilize extensive technical skills to create and deploy servers and VPNs to increase corporate efficiency, Analyze databases to spot trends and underlying issues and resolve any issues discovered in a timely manner, Document troubleshooting steps and provide information to developers and system administrators when needed, Close more than 400+ helpdesk tickets involving more than 20+ unique applications over the course of 1 year, Provided customer support for remote and local users throughout North America, Setup and serviced PCs, Laptops, Thin Clients, and Servers, Organized and maintained IT hardware and inventory tracking databases. Example resumes for … Provided company-wide first level technical support for all IT requests, which included 50+ calls daily, Diligently resolved all priority issues in key departments, including Mortgage Loans and Executive Support, Assisted employees with Microsoft Outlook setup, migration, and troubleshooting, Escalated issues as needed and maintained communication with customer and assigned technical teams, Achieved high customer service ratings on all resolved trouble tickets. http://www.crabel.com. Technical Support Resume Objective. Successful as part of a team to get the job done. Answered questions and resolved computer problems for clients in person, via telephone or from remote location. There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. Add, edit and remove users from company systems as needed. It will help you outline which skills and experience is the most important in 2020, as well as to demonstrate … Provided help desk support: Provided support and technical training on hardware and software to end users. Currently an ... © 2020, Bold Limited. Provided front line phone queue support for customers. Managed firewall, network monitoring and server monitoring both on- and off- site. Write an IT Technician Career Objective or Career Summary. Performed diagnostics: Troubleshot system issues, documented help desk tickets and resolutions and maintained equipment. Provide IT support to User Accounts, Windows Computers, Printers, VOIP Phones, and Network. Showcase your technical, diagnostic and customer service skills to generate interest from employers, says resume expert Kim Isaacs. Managed email accounts within the mail server. Provided troubleshooting for Windows XP, 7 and Windows servers 2003/2008. Coordinate with third party vendors to install and maintain their hardware and assist with troubleshooting. Completed troubleshooting and repair when computers had problems. Direct on-site and on-call infrastructure support providing issue identification, diagnosis, and resolution of all deployed systems. Certified technical support specialist seeking position with internal network management team. Dedicated to helping job seekers find work during the pandemic. Troubleshot problems with a variety of computer operating systems and hardware configurations. Assisted in the planning and implementation of a help desk service ticketing system. Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT and Novell Network Administration in order to preform and trouble shoot all tasks effectively. Type of Resume and sample, it support technician resume.You must choose the format of your resume depending on your work and personal background. Introduced new technologies to streamline the support flow and improve customer relations. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume … Resolved system hardware/software problems. Excellent communication and organizational skills, strong technological and interpersonal … Free Resume Review An IT Support Specialist helps customers by fixing IT problems and issues found in troubleshooting. You should be able to work well as part of a team and individually. Routinely inspected all supported hardware, identifying all potential problems and repairing the same. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Patch sets for existing web applications and GPS systems effectively through the support of a rapidly fluctuating commodities market,. 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