To aid the drying process they removed segments of the vinyl to expose the wooden boards. However, as they did not order the replacement vinyl they did not turn up nor notify us in advance, which wasted the time we booked of work. AXA Singapore's comprehensive Home Insurance solutions protect your home and valuables against any accident or risk. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. The claim for the water damage was just as bad dealing with rude incompetent staff having to argue and fight for every item which has been damaged/claimed for. The company were incompetent and drained my system via a price of garden hose from the top of my boiled. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. The employees including the mangers made numerous threats and accusations and I am in the middle of my written complaint after which I intend to go to the ombudsman. Axa Home Insurance comes in at around £100 less per year than market averages. In the Gulf region, AXA has been present for more than 68 years, offering a wide range of insurance products and services for corporate, SME and individual customers. I had every add on and extra and I was told that a massive deduction would be taken off my carpet settlement if I didn’t go with the person they get a massive percent off with. I have been with them like for last 4 years, also got my covers for the car when I met with accident. We are a family of 6, of which 4 are young children. We contacted AXA and were initially impressed, they told us they would send a surveyor from BVS to assess the damage within a couple of days. In this AXA Life Insurance review, we will discuss what their policies cover, how they are eligible, and if the plans are worthwhile for you. However, their definition of finishing involved them causing thousands of pounds of damage to our bathroom tiles, as they had failed to show due care and attention at our property. How is this fair? We complained and subsequently the contracts had to do another site visit (why we have no idea! I coincidentally went downstairs to get a glass of water. I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £1000? And will they really pay when your make a claim because your house gets damaged? Home insurance starts from just £115 – that’s all 10% of customers paid. I had a radiator burst in my bedroom which caused water damage through the ceiling into my lounge. FROM OUR TORRID EXPERIENCE AND UNDER TWO YEARS LATER WE ARE STILL STRUGGLING TO SETTLE FOR ONE EXPENSIVE ITEM OF OUR CLAIM. Before removal, Area manager for drainage company attend giving me his direct number via business card and word, ensuring me that any damage done would be fixed and repaired back to original state. Defaqto – the independent reviewer of financial products – gave Axa home insurance policies the following scores: Given AXA didn’t seem to want to accept the quote as “fair” we decided in January that we would get our own contractors in to fix our kitchen ceiling as we wanted to avoid future issues and would reclaim the additional costs later. Got a cheap policy and covered everything I wanted. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so as such there was No excess to pay, I was cover up to £1000 and this did not affect my NO CLAIMS BONUS. The Largest Canadian Home Insurance Review Platform - InsurEye. They left our house at 11:30am the same day as they had “finished”. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. We complained to AXA about this, according the “Claims Manager” the contractors had been trying to “minimise disruption for our family” which was why they hadn’t been there that long. A lot of water subsequently came through our kitchen ceiling causing the ceiling to crack and bend. The service was excellent. When I had to claim on my house insurance policy due to a bathroom flood the service I received from more than was excellent. Great service easy to fill in the forms etc. An AXA Home Insurance Ad. AXA, one of the largest global insurers, is a worldwide leader in Insurance and Asset Management with a purpose of empowering people to live better lives. Crooks!!!!!!! We are a family of 6, of which 4 are young children. Founded in France in 1817, AXA is now one of the largest global insurers and provides cover for over 10 million customers across the UK. Secure and Certified Your information privacy and security is very important to us. IF YOU HAPPEN TO HAVE A MISFORTUNE OF HOME BURGLARY THEN FROM DAY ONE EMPLOY YOUR OWN ASSESSOR BECAUSE THE LOSS ADJUSTER SENT BY THE INSURANCE COMPANY WORKS FOR THEM. Axa Homesmart insurance has been absolutely brilliant. They take your money and claim you are insured. They offer multiple insurances like car insurance, travel insurance and the home insurance that will be focused on here. AXA have shown zero understanding, empathy or taken any responsibility for what has taken place and offered a deplorable £300 to fix all damages, after asking me to get several quotes for the repairs, which I supplied ranging from £4000-£4500 Did you get a positive impression from the reviews? Great information to enable me to select the best policy. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided.... Axa Homesmart insurance has been absolutely brilliant. It really made me go for. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of... We are a family of 6, of which 4 are young children. Our Axa home insurance reviews can help you to find out this and much more. Do they really pay any claim you make, or did your claim just happened to fall under some fine print that you never even noticed before but gets you into trouble at the time of the claim? Your home is possibly one of your biggest and important investments. ), and a date for the works was agreed for July. AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. On average, they received a star-grading of 4/10, with 60% of the reviewers indicating that they would buy from the brand again. Very helpful and efficient when you need them the most. You may even personalize the plan to make it even more affordable without removing the essential protection every homeowner needs. AXA Life Insurance Review & Complaints: Life Insurance AXA Equitable, now simply called Equitable, offers AXA life insurance, annuities, and investments to individuals alongside AXA group insurance benefits and retirement products. This AXA life insurance company review was one of our more interesting because, though they were an honorable mention for our best life insurance company ratings, I really had not learned that much about them until now. Which one you should choose depends on whether you are calling for customer services, claims, legal expenses, home assistance, finance queries of complaints. Or has it been in the past? Home Security is a comprehensive insurance package for your home that provides coverage against fire and lightning, acts of nature (earthquake, typhoon, flood), damage resulting from riot/strike, and malicious damage. Read Consumer Reviews for Home Insurance Policies and Plans. What kind of customer service do they offer? I have been paying and had home insurance for the past 20 plus years and never once claimed, so to be treated like this when I asked for help I find despicable. AXA agents for Hastings. PLEASE DO NOT INSURE WITH AXA BECAUSE THEY ARE HAPPH TO COLLECT YOUR MONEY BUT REFUSE TO PRIVIDE YOU WITH THE SERVICE WHEN YOU MAKE A CLAIM. All their call centres are staffed by individuals who are personable and professional. Aviva Home Insurance protects your home inside and out – covering your building and belongings. We had an escape of water in a small ensuite bathroom last November where the shower tray had cracked unexpectedly. AFTER FIVE MONTHS STRUGGLE TO GET OUR CLAIM SORTED WE WERE NOT GETTING ANYWHERE. (It was later found by a further engineer who changed the waste beneath the bath, that the blockage was caused by a build up of debris in the soil stack, not the pipes beneath the bath as all were brand new and replaced when I recently installed a new bathroom less than year ago. However, AXA spent over a month negotiating the costs with the contracts and the works weren’t agreed till the later end of March. To be followed the next day by engineer denying he had caused any damage in my house Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. She said no. Have... Axa home insurance reviews can tell you how good this product really is. Efficient, caring, listening and competitive. I begged the woman to reduce the premium. They have several phone numbers on their website. Do you agree with AXA’s 4-star rating? Read reviews about this company with content insurance, home cover, legal expenses cover and more. i've never needed to claim so can't judge on that process but the cover seems very good and always easy to renew, Never had to claim but happy with premium, I have had an insurance with axa for the last four years - including a major claim. At AXA Landlord Insurance, you can find insurance policies for homeowners that let other people live in their home. Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great ... Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Is your home already insured by AXA Home Insurance? Home Contents cover insures any moveable items (e.g. landlords, giving me peace of mind and competitive premiums. FWD Insurance knows how important it is to protect your home and your loved ones against unforeseen accidents — that’s why it offers one of the best home insurance in Singapore. Benefits of AXA home insurance Awarded a 5 Star rating by Defaqto 4.6/5 Feefo score Brand new replacements if contents are damaged or stolen These range from the usual items like damage to home and contents, to more contemporary needs such as home quarantine benefits. This website uses cookies to help enhance your user experience. But It offers a range of insurance products including home insurance, car insurance and travel insurance, as well as landlord insurance, private health insurance and dental insurance. If not you can find many other brands to read about on our website! Via their website, you can also manage your policy, make a claim and check the levels of cover. AXA is refusing to cover the cost of repairing he bathrooms to their former state, they also want to use their contractors again and follow a suggested plan (which we have been advised by other contractors is unlikely to work without incurring further damage). Upon open my Living room door on the way to my kitchen, I found water coming through my ceiling in several locations, causing damage to ceiling, wooden floor below, blinds and a floor lamp.A result of the engineer filling the bath and making a whole in the bath waste, all the water coming through my ceiling and get in to my electrics  They can inform you of everything you need to know. AXA has been offering a variety of insurance products to UK customers for decades, and is now serving more than 100 million people worldwide. Optional extras Our optional extras mean you don’t have to pay for things you don’t need. The damage to the tiling was “incidental” and wasn’t the contractors fault. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. I was previously with Prudential who were also pretty good but not in the same league, and then swapped to Churchill who without doubt were the worst company I have ever dealt with on all fronts. When you make a claim they tell you that you are not covered. This policy As a result of this, I will be cancelling my policy and will NEVER spend money, recommend with or do business with AXA again. By using Smart Money People, you agree to our privacy policy. Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Clearly I should not have tried to stop more water damage happening and just left the radiator water to flow for the 6 plus hours it took the incompetent emergency engineer to arrive. Will this be how it works in real life? But what kind of cover do they offer? How well did Axa handle your home insurance claim? 3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019  Please note that while the company only offers these types of insurance, they do have different policies just like RSA. We challenged AXA on this and eventually they accepted the repair cost for the kitchen ceiling was greater than initially believed and increased the settlement amount for this aspect, although we were still out of pocket for it. Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents. 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